Return and Refund Policy

At Tantrum Media Store, we value customer satisfaction and strive to deliver products crafted with care and attention. Because many of our physical products are made to order and our digital products are delivered electronically, all sales are final.

We do not accept physical returns, exchanges, or replacement requests. Refunds are only available for eligible products that arrive damaged or defective, subject to verification under the terms below.

Damaged or Defective Items

If you receive a damaged or defective product, you must contact us within 15 days of the date the order was delivered.

Please email us at contact@tantrummediastore.com and include:

Your order number

A detailed description of the damage or defect

Clear photographs showing the entire product

Close-up photographs clearly showing the damage or defect

A photograph of the original packaging and shipping label, when available

Please keep the product and its original packaging until your claim has been reviewed and resolved.

Claim Verification

Submitting a refund claim, photograph, or video does not automatically qualify an order for a refund.

We may request additional photographs, videos, packaging information, shipping information, or other reasonable evidence needed to verify the condition of the product.

We may also ask you to provide a new photograph showing the product beside a handwritten note containing your order number and the current date.

All photographs, videos, and supporting information must accurately represent the product received. Artificially generated, digitally altered, manipulated, copied, misleading, or fraudulent evidence will not be accepted.

We reserve the right to approve or deny a claim based on the information provided and the results of our review. Claims containing insufficient, inconsistent, altered, misleading, or unverifiable evidence may be denied.

No Physical Returns

Tantrum Media Store does not accept physical returns, including returns of damaged or defective products.

Please do not mail products to us. Products sent without authorization will not be accepted or processed.

Because no physical return is required or accepted, no return shipping label will be provided and no return shipping costs will be paid or reimbursed.

Refunds

If a damaged or defective product claim is approved, we will issue a refund to the original payment method.

Approved refunds will be initiated within 5 business days after the claim is approved.

After a refund has been initiated, the time required for the funds to appear in your account depends on your bank, credit card company, or payment provider.

Only the eligible damaged or defective item will be refunded. If only part of an order is affected, only the affected item or items will qualify for a refund.

Shipping is provided free of charge on eligible orders. Therefore, there is no customer-paid original shipping charge to refund.

Exchanges and Replacements

We do not offer exchanges or replacement products.

If your refund claim is approved and you still want the product, you must place a new order through our store.

The new order will be treated as a separate purchase and will be subject to the product’s current price, availability, production time, and estimated delivery time.

Return Window

We do not accept physical returns.

Claims involving damaged or defective products must be submitted within 15 days of delivery. Claims submitted after the 15-day period may be denied.

Return Shipping Costs

No physical return is required or accepted.

Because customers are not asked to send products back, return shipping costs do not apply. Tantrum Media Store does not issue return shipping labels or reimburse return shipping expenses.

Non-Returnable and Non-Refundable Situations

We do not accept returns, exchanges, replacements, or refunds for:

Ordering the wrong size, color, design, quantity, or product

Changing your mind after placing an order

Personal preferences concerning fit, texture, color, or appearance

Minor color differences caused by photography, lighting, screen settings, or display settings

Providing an incorrect or incomplete shipping address

Failing to collect or accept a delivered package

Normal wear and tear

Damage caused by misuse, accidents, improper washing, improper care, alterations, or customer handling

Claims submitted more than 15 days after delivery

Claims supported by insufficient, misleading, manipulated, copied, or unverifiable evidence

Customers are responsible for reviewing product descriptions, sizing information, measurements, colors, and order details before completing a purchase.

Custom and Personalized Products

Custom, personalized, and made-to-order products are not returnable or refundable unless they arrive damaged or defective and the claim is approved under this policy.

Digital Products

Digital products are non-returnable and non-refundable once they have been downloaded, accessed, or delivered.

Cancellations

Because physical products may enter production shortly after an order is placed, cancellations are not guaranteed.

To request a cancellation, contact us immediately at contact@tantrummediastore.com. If production has already started, the order cannot be canceled or refunded.

Fraudulent Claims

We reserve the right to reject refund claims that we reasonably determine to be false, misleading, duplicated, manipulated, artificially generated, or fraudulent.

Fraudulent claims may result in the suspension of purchasing privileges and may be reported to the relevant payment provider or other appropriate parties.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For questions or concerns regarding this Return and Refund Policy, please email us at contact@tantrummediastore.com.

We are here to help.